Who we work with

Three types of commercial clients — one consistent service

Whether you manage a strata portfolio, an office building, or retail tenancies — our systems, response times and documentation standards are the same across all three.

Strata Managers & Body Corporates

Common area maintenance, reactive repairs, and make-good works across your lot portfolio — all coordinated, documented, and invoiced correctly for committee approval.

  • Common area repairs and maintenance
  • Car park, lobby and stairwell works
  • Garden bed and outdoor area upkeep
  • Gate, fence and intercom repairs
  • Painting and plastering of common areas
  • Post-vacancy lot make-good

Office Building Managers

Fast response to reactive issues that affect tenants, plus scheduled maintenance to keep the building running without disruption to business operations.

  • Reactive repairs — same-day response
  • Bathroom and kitchen maintenance
  • Door, lock and hardware repairs
  • Flooring repairs and replacement
  • End of tenancy make-good and reinstatement
  • Lighting and electrical coordination

Retail Landlords & Shop Owners

Between-tenancy make-good, shop fit-out repairs, and reactive maintenance to keep retail premises safe, compliant and attractive to incoming tenants.

  • Between-tenancy make-good and reinstatement
  • Shopfront, signage and facade repairs
  • Flooring, wall and ceiling repairs
  • Amenities and bathroom maintenance
  • Security door, lock and shutter repairs
  • Painting and touch-up works

Priority services

The two jobs commercial clients rely on us for most

Fast reactive response and thorough end of lease reinstatement — both handled with the same documentation and communication standard.

Priority service
Reactive Repairs & Emergency Response
2-hour acknowledgement  ·  On-site within 24 hours standard
2-hour response guarantee Every request acknowledged within 2 hours during business hours
After-hours emergency available Evening, weekend and public holiday call-outs at the after-hours rate
All trades coordinated under one job Plumbing, electrical, carpentry — one call, one contact, one invoice
Full documentation every job Before and after photos, job notes, and invoice within 24 hours
Standard hours $95 call-out  ·  After hours $135 call-out (+ GST)
High-frequency service
End of Lease Make-Good & Reinstatement
Fixed-price quotes  ·  Single invoice  ·  All trades coordinated
Wall patching, plastering and painting Full make-good to pre-lease condition — matched colour, finished result
Flooring repairs and replacement Timber, vinyl, laminate and carpet — repairs or full replacement
Lock changes and security hardware Key and lock changes, door closer repairs, access hardware replacement
General repairs and minor works All minor repairs needed to bring the premises back to lettable condition
Fixed-price quote within 24 hrs  ·  Single itemised invoice on completion

Full service coverage

Every trade your commercial property needs

All certified works performed by appropriately licensed subcontractors — coordinated under one job card and invoiced together.

General Repairs & Maintenance

Day-to-day maintenance and reactive repairs handled fast with full documentation.

Plastering & Painting

Patching, full-room repainting, texture matching and commercial-grade finishes.

Flooring

Timber, vinyl, laminate and tile — repairs, replacement and end-of-tenancy reinstatement.

Doors, Locks & Hardware

Lock changes, door closers, handles, security hardware and access system repairs.

Carpentry & Joinery

Custom builds, cabinetry repairs, shelving, partition repairs and structural joinery.

Tiling & Waterproofing

Bathroom and wet area repairs, full retiling and commercial waterproofing works.

Plumbing & Electrical

Licensed subcontractors coordinated under our job management system — one invoice.

End of Lease Make-Good

Full reinstatement — all trades under one job card, one fixed-price quote, one invoice.

Why commercial clients choose us

The maintenance partner that removes the admin, not just the problem

Commercial property maintenance creates two problems: the physical issue and the administrative burden of managing it. We solve both. The physical work is done right, and the paper trail — photos, notes, invoice — arrives without you having to ask for it.

Fast reactive response

2-hour acknowledgement, on-site within 24 hours for standard jobs. Tenant issues don't sit unaddressed while you wait for a tradie to return calls.

Fixed-price quoting for larger works

End of lease, make-good, and complex multi-trade jobs are quoted at a fixed price before we start — so there are no budget surprises on completion.

One contact, every trade

Plumbing, electrical, carpentry, tiling — we coordinate all trades under one job. One call, one point of contact, one itemised invoice.

Full documentation on every job

Before and after photographs, detailed job notes, and a completion report on every job — ready for strata committee records, insurance, or dispute resolution.

$5M public liability cover

All works are fully insured. Certificate of currency available on request for committee records, building management files, or landlord requirements.

Invoice within 24 hours

Itemised invoice sent within 24 hours of completion — with job description, materials, and labour broken out for easy approval and record-keeping.

How it works

From your request to invoice — seven steps, zero follow-up

One message or call from you is all it takes. Everything after that is handled and documented automatically.

Contact us

Call or email your request — that's your only step.

Job logged

Instant job card created and tracked from this point.

Tenant notified

Where relevant, tenant or building manager is contacted directly.

Quote or attend

Reactive jobs: on site within 24 hrs. Larger works: written quote within 24 hrs.

Work completed

Before and after photos taken. All trades coordinated on site.

Completion notice

You and all relevant parties notified immediately on completion.

Invoice sent

Itemised invoice and job report within 24 hours of completion.

Transparent pricing

No surprises. Fixed quotes for larger works.

Reactive repairs billed at our standard rates. End of lease, make-good and complex jobs quoted at a fixed price before we start.

Standard hours

Mon to Fri, 8am to 6pm

$95
Call-out (first 30 mins) + $45 per additional 30 mins + GST
Covers reactive repairs and standard maintenance
Materials itemised separately on invoice
Time from site arrival to pack-up
Invoice within 24 hours

After hours & emergency

All other times

$135
Call-out (first 30 mins) + $65 per additional 30 mins + GST
Evenings, weekends and public holidays
Emergency response for urgent building issues
Same documentation and notification standards
Invoice within 24 hours

End of lease make-good and complex works quoted at fixed price

$5M insuredPublic liability
Police checkedAll team members
Fully documentedEvery job photographed
Licensed tradesAll certified works
15 yearsTrade experience

Common questions

Questions commercial clients ask us

What strata managers, building managers and retail landlords want to know before engaging us.

How quickly can you respond to an urgent repair?
Every request is acknowledged within 2 hours during business hours. For standard reactive repairs we aim to be on site within 24 hours. For genuine emergencies — leaks, security failures, safety hazards — after-hours call-outs are available at the after-hours rate ($135 call-out + $65 per additional 30 mins + GST).
Can you provide a fixed price for end of lease make-good?
Yes. For end of lease make-good and reinstatement jobs, we provide a written fixed-price quote within 24 hours of inspecting the premises. The quote covers all trades required — plastering, painting, flooring, locks, and any other works — under a single price. No surprises on the final invoice.
Do you carry public liability insurance suitable for commercial properties?
Yes. We carry $5M public liability insurance. A certificate of currency is available on request and can be provided to strata committees, building owners, or landlords before works commence. All licensed trades are similarly insured.
Can you handle jobs that require multiple trades?
Yes — this is one of our primary strengths for commercial clients. Jobs requiring plumbing, electrical, carpentry and painting are coordinated under one job card with one point of contact. You receive a single itemised invoice covering all works, rather than managing separate trades and separate invoices.
What documentation do you provide after each job?
Every job generates before and after photographs, detailed job notes, and a completion report — all available within 24 hours of completion. These are suitable for strata committee records, building management files, insurance purposes, or landlord-tenant dispute resolution. Records are retained for 7 years.
What areas do you service?
We service commercial properties across Melbourne's Eastern Suburbs within a 15km radius of Ringwood — including Box Hill, Doncaster, Mitcham, Nunawading, Ringwood, Croydon, Bayswater, Glen Waverley, Rowville, Burwood, Blackburn, Templestowe and surrounding areas.

Ready to get started?

Send us your first job or request a quote

One email is all it takes. We'll respond within 2 hours, schedule the job, and handle everything from there.

Service details Melbourne Eastern Suburbs — 15km radius from Ringwood
Strata, office and retail properties
Standard hours $95 call-out  ·  After hours $135 call-out
Fixed-price quoting for end of lease and complex works
Send us your enquiry Call 0412 501 980

admin@presencepm.com.au