Who this page is for

Written for support coordinators — not participants

We understand you're responsible for your participants' experience. Everything we do is designed to make your job easier and to protect your professional reputation with the people in your care.

What you get from us

Everything a support coordinator needs to confidently refer us — and never regret it.

  • Claim-ready invoices with the correct Group 0111 line item code
  • Same team member every visit — familiarity matters for your participants
  • Free site assessment — we come to the property before quoting
  • Quote within 24 hours of site visit
  • Automatic job updates — you're never left wondering what's happening
  • Before and after photos shared on every job
  • Patient, respectful, dignity-first approach with every participant
  • Police checked and Working With Children checked team

What you never have to do

The things that waste your time with other providers — we've removed them entirely.

  • Chase us for an update — we send them automatically
  • Correct our invoices — they're right the first time
  • Re-explain the participant's needs — we document everything
  • Worry about different people showing up — same team, always
  • Follow up on quotes that never arrive — 24-hour turnaround guaranteed
  • Manage the scheduling — we contact participants directly
  • Handle complaints about attitude — dignity is non-negotiable for us

Home modifications — Group 0111

Three tiers of NDIS home modifications — we cover all of them

All home modifications are quote-based under Group 0111 — no hourly cap applies. We assess, quote, and complete modifications that genuinely improve your participant's safety and independence at home.

Tier 1
Micro Modifications
Under ~$1,500  ·  No OT report required
Fastest to approve and complete — ideal starting point for new participants.
Grab rails — bathroom, toilet, hallway
Anti-slip treatments and safety matting
Simple accessibility aids and fittings
Handrails for steps and entry areas
Lever door handles to replace round knobs
Threshold ramps — small height differences
Most common
Tier 2
Minor Modifications
Up to $20,000  ·  Quote-based
Category A (under $10k): non-structural, no OT required. Category B ($10k–$20k or bathroom floor works): OT involvement recommended.
Bathroom modifications for wheelchair access
Ramp construction — entry and internal
Door widening for wheelchair clearance
Wet area and shower modifications
Kitchen accessibility modifications
Stair lift preparation and installation support
Non-structural internal wall modifications
Tier 3
Major Modifications
$20,000+  ·  Specialist assessment required
OT report and structural/engineering input required before work begins. We coordinate directly with your OT and any engineers involved.
Full bathroom reconfiguration for accessibility
Structural modifications and reinforcements
Ceiling hoist tracking installation support
Room modifications for accessibility needs
Full kitchen accessibility rebuilds
Multi-trade, project-managed modification works

Built for support coordinators

Everything we do makes your job easier

Six things that matter most to the coordinators who refer us regularly.

Claim-ready invoicing — always

Every invoice includes the correct NDIS support catalogue line item code for Group 0111 home modifications. Ready to submit to the plan manager or portal immediately.

Same team, every single visit

We don't rotate random subcontractors through your participants' homes. The same familiar faces show up every time — critical for participants who need consistency and predictability.

Free site assessment

We visit the property before quoting — no guesswork, no surprises. We identify modification needs you may not have considered and quote accurately the first time.

Full job documentation

Before and after photos on every job, detailed notes in ServiceM8, and automatic completion updates to you and the participant. Everything documented for 7 years.

Dignity-first approach

Our team is police checked and trained to work with people living with disability. Patient, respectful, and never rushed. We explain what we're doing and why at every step.

Fast quote turnaround

Quote within 24 hours of site assessment. No waiting weeks for a number that never arrives. Fast quoting means participants get modifications approved and completed sooner.

How it works

From your referral to claim-ready invoice — seven steps

One email or call from you is all it takes. Every step after that is handled by us — automatically.

You contact us

Call or email your referral — participant details and what's needed. That's your only step.

Job logged

Instant job card created in ServiceM8. Every detail captured and tracked from this point.

Participant contacted

We reach out within 2 hours. SMS booking link sent directly — you don't need to coordinate.

Site assessment

Free visit to the property. We assess, photograph, and identify everything needed — nothing missed.

Quote delivered

Written quote with correct line item codes within 24 hours of assessment. Ready for plan approval.

Work completed

Same team on site. On-the-way SMS sent. Start time recorded. Before and after photos taken.

Invoice sent

Claim-ready invoice with correct NDIS codes within 24 hours. All parties notified automatically.

Common questions

Questions support coordinators ask us

The things coordinators want to know before adding us to their provider list.

Which participant management types do you work with?
We currently work with self-managed and plan-managed participants. For plan-managed participants, invoices are directed to the nominated Plan Manager. If you are unsure whether your participant's plan is compatible, contact us directly and we'll confirm before proceeding.
Do you need an OT report before starting home modifications?
For micro modifications under approximately $1,500, no OT report is required. For Category A minor modifications under $10,000 that are non-structural, no OT report is required. For Category B works ($10,000–$20,000 or involving bathroom floor modifications) and all complex modifications over $20,000, OT involvement is required. We'll advise you exactly what's needed after the site assessment.
How do you invoice for home modifications?
All home modification invoices use line item code 06_010100111_0111_1_2 under Capital Supports — quote-based, no hourly cap. Invoices are issued within 24 hours of job completion, itemised with labour, materials, and any applicable travel. They are ready to submit to the plan manager or NDIS portal immediately.
What if the participant is anxious about having tradespeople in their home?
We encounter this regularly. Our approach: we always send the same team member, we call ahead to confirm and explain what we'll be doing, we work at the participant's pace, and we never rush. If a participant needs more time or a staged approach, we accommodate that and communicate it clearly to you.
Can you handle modifications that also require licensed plumbing or electrical?
Yes. We coordinate all licensed trades under one job. Plumbing and electrical works are performed by appropriately licensed subcontractors under our direct management — you deal with one contact and receive one invoice. Nothing falls through the gap.
How quickly can you turn around an urgent modification?
For urgent safety modifications — grab rails, anti-slip treatments, threshold ramps — we aim to be on site within 48 hours of referral. For works requiring quotes and plan approval, the site assessment and quote are completed within 24–48 hours of referral so you can move quickly on the approval process.

Ready to add us to your provider list?

Book a free NDIS site assessment

Send us your participant's details and what's needed. We'll handle everything from there — assessment, quote, scheduling, completion, and claim-ready invoice.

Currently accepting Self-managed participants  ·  Plan-managed participants
Melbourne Eastern Suburbs — 15km radius from Ringwood
Group 0111 — home modifications, quote-based
Send us your referral Call 0412 501 980

admin@presencepm.com.au