Who we work with

Built for the coordinators who manage properties and people

We don't work for end users — we work for the professionals responsible for them. Our entire system is built around making your job easier.

Priority service

NDIS Support Coordinators

Claim-ready invoicing with correct line item codes. Same team every visit. NDIS home modifications (Group 0111) and household tasks (Group 0120). Free site assessment.

NDIS services

Priority service

Aged Care Case Managers

Trusted subcontractor for Approved Providers. Police checked, dignity-first approach. Grab rails, accessibility modifications, home maintenance — all within My Aged Care guidelines.

Aged care services

Property management

Property Managers

2-hr response SLA. Tenant contacted directly. Correct invoices first time. Preferred supplier arrangements available. Never chase us for an update — we send them automatically.

Property manager info

Commercial facilities

Strata & Facility Managers

Offices, retail and commercial properties. Fixed-price quoting for budgeted works. After-hours capability. One contact for all trades — fully coordinated and documented.

Commercial services

Why Presence PM

The maintenance partner you don't have to manage

Most coordinators spend more time chasing tradies than coordinating care. We built Presence Property Maintenance specifically to solve that problem — with systems, communication standards and a single-contact model that removes you from the follow-up loop entirely.

You'll never chase us

Automatic SMS and email updates go to every party at every stage. Job opened, tradie on the way, job complete, invoice sent — without you asking.

One contact, every trade

Plumbing, electrical, carpentry, tiling, modifications — one call, fully coordinated. We engage and oversee the right licensed trades for every job.

Invoices that are always right

For NDIS: correct support catalogue line item codes, ready to claim. For property managers: detailed job descriptions with materials itemised. No disputes, no corrections.

Same team, every time

Especially critical for NDIS and aged care clients. Familiar faces reduce anxiety for vulnerable clients and mean we already know the property when we arrive.

Jobs done properly, first visit

15 years of trade experience. We diagnose accurately, quote within 24 hours, and complete work to a standard that doesn't generate callbacks or complaints.

Fully documented and insured

Every job is photographed before and after, documented in ServiceM8, and backed by $5M public liability insurance. Records retained for 7 years. Certificate of currency on request.

What we cover

Every trade, fully managed

All certified works performed by appropriately licensed subcontractors under our direct coordination.

General maintenance & repairs

Day-to-day property maintenance handled fast and correctly.

NDIS home modifications

Grab rails, ramps, door widening, bathroom modifications. Groups 0111 & 0120.

Doors, windows & locks

Repairs, replacements and accessibility upgrades including wider door frames.

Tiling, caulking & waterproofing

Bathroom and wet area works including accessibility-compliant finishes.

Carpentry & joinery

Custom builds, cabinetry, shelving, furniture assembly and structural joinery.

Plastering & painting

Patching, full-room painting, textured and smooth finishes.

Flooring repairs & installation

Timber, laminate, vinyl and tile repairs and full installations.

Plumbing & electrical

Fully licensed subcontractors. All certified works managed under one job card.

Our process

From your call to your invoice — handled

Every job follows the same system. You send one message. We handle everything from there.

You contact us

Call or email your maintenance request

Job logged

Instant job card created in ServiceM8

Client contacted

2-hr response — we deal with the tenant or participant directly

On site

On-the-way SMS sent. Start time recorded

Job complete

Before/after photos and notes shared with you

Auto updates

All parties notified — no one needs to follow up

Invoice sent

Itemised, correct, within 24 hours

Why coordinators refer us

Everything here can be checked before you refer

We're a newer business, so rather than reviews, here is what is verifiable today — insurance, checks, and the response standard we hold ourselves to.

$5M insuredPublic liability insurance

Police checkedAll team members

WWCCWorking With Children Check

NDIS registrationIn progress — Groups 0111 & 0120

15 yearsTrade experience

Service area

Melbourne Eastern Suburbs — 15km from Ringwood

Based in Ringwood. Serving the eastern suburbs for residential, NDIS, aged care and commercial maintenance.

Ready to get started?

Add us to your preferred supplier list today

One onboarding call and we're set up in your system. Most coordinators are operational with us within 48 hours of first contact.

Request a callback Email us directly

admin@presencepm.com.au